Atmosphere ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our websites, applications, and related services (collectively, the "Services").
1. Information We Collect
We may collect:
- Account data: name, email, username, password (hashed), profile details, and preferences you provide
- Transaction data: bookings, tickets, rewards activity, and payment-related metadata processed by our payment partners
- Usage data: device type, browser, approximate location (if you allow), log data, and interactions with the Services
- Communications: messages you send to support or other users where the feature is offered
- Content: photos, reviews, and event-related content you submit
2. How We Use It
We use information to:
- Provide, operate, and improve the Services
- Process bookings, payments, and customer support
- Personalize recommendations and your feed
- Send service-related notices, security alerts, and (where permitted) marketing
- Detect fraud, abuse, and illegal activity
- Comply with legal obligations and enforce our terms
3. Sharing
We may share information with: event hosts and partners as needed to fulfill your bookings; service providers who assist us (hosting, analytics, email, payments) under contractual safeguards; professional advisors; and authorities when required by law or to protect rights and safety. We may share aggregated or de-identified data that cannot reasonably identify you. We do not sell your personal information for money as that term is commonly understood in applicable privacy laws; where required, we will honor opt-out rights for certain sharing.
4. Cookies
We and our partners use cookies and similar technologies for essential operation, preferences, analytics, and (where allowed) advertising. You can control cookies through your browser and our cookie banner where available. Some features may not work if you disable certain cookies.
5. Your Rights
Depending on where you live, you may have rights to access, correct, delete, or export your personal data; object to or restrict certain processing; and withdraw consent where processing is consent-based. You may opt out of marketing emails via the unsubscribe link. To exercise rights, contact us using the details below. You may appeal certain decisions as required by law.
6. Data Retention
We retain information as long as needed to provide the Services, comply with law, resolve disputes, and enforce agreements. Retention periods vary by data type and context.
7. Security
We implement technical and organizational measures designed to protect personal data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Children's Privacy
The Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, contact us and we will take appropriate steps.
9. Changes
We may update this Policy from time to time. We will post the revised Policy and update the "Last updated" date. Material changes may be communicated through the Services or by email.
10. Contact
For privacy questions or requests, contact privacy@atmosphere.app.